Card Services

Where to find and download your Cardholder Statement

Download Cardholder Statement

If you wish to send money to a different Member (User) follow these instructions.

How to activate a new card for the first time.

If your program allows for multiple cards to be issued to a single individual, follow these steps to add a companion card

Complete form to allow processing of transactions  in listed geographic locations or at high risk merchants.  Please read form carefully.

How to reset your PIN from inside the Member Web App.

How to reset your password on the Member Portal

Several reasons a transaction might decline: Funds Availability, High Risk Merchant or  Location, 3D Secure, Spend Limits, Suspected Fraud

Countries which have been determined to be high risk by Visa or our processor.

Find articles to help you navigate your Cardholder Portal

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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